FAQs

What types of products do you offer?

Our store specialises in self care products, supplements and gym related items of the highest quality.

How do your products support sustainability?

We prioritize quality and unique craftsmanship in our products, ensuring that they are made from sustainable materials. By choosing eco-friendly options, we contribute to reducing environmental impact and promoting ethical practices in the industry.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

How can I contact customer service?

You can reach our customer service team via email at theselfcarestores@gmail.com . We are here to assist you with any inquiries or concerns you may have.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.